This is an open source help desk and support ticket system for WordPress using jQuery. It is easy to use for both users & admins, and it works as an open source WordPress support ticket system. This isn’t some port of another ticket system that has been hacked to run inside WordPress: it is a new plugin designed from the ground up specifically for WordPress. Its features are:

– Users can create support tickets and reply to their own tickets

– Guests can use tickets as well by just adding their email address.

– Admins, and any user granted managing capability can reply to, close, or delete any ticket

– Front end support ticket interface is done in jQuery and utilizes AJAX ticket loading

– Customizable departments, email messages, and CSS for custom solutions

– You can hide support ticket capabilities from a user who has not purchased a specific product

– Seamless integration with open source wpStoreCart e-commerce plugin, including a shared Guest system

– Admin dashboard widget shows all open tickets

– Both the admin and frontend provide a WYSIWYG HTML editor for formatting

– It’s available in 16 languages